Shipping and Policies
Shipping Policy
Orders are processed and packaged 5-10 business days from the order date depending on the item.
Once your order is placed, we will provide you with a confirmation email and tracking information so you can keep an eye on your package's progress. We work with reputable carriers to ensure that your items arrive in a timely and secure manner.
If you have any questions or concerns about our shipping policy, please don't hesitate to reach out. We are always happy to help and will do our best to make sure you are completely satisfied with your shopping experience.
It's important to note that any customs and duties fees are the sole responsibility of the buyer, and we do not cover them.
Local Pickup
If you are located in the Innisfail area, local pickup is available free of charge! Once your order is ready, you will receive an email with the address and pickup instructions. Just choose “local pick up” at check out, and you’re set!
When you arrive, you will see a black bin your order will be waiting for you there.
Refund Policy
Please note that all items are made to order. As such, we don't accept returns, exchanges, refunds, or cancellations.
We understand that this policy may be inconvenient at times, but it allows us to maintain the highest standards of quality for our products. If you have any concerns about the item you received, please contact us and we will do our best to address any issues you may have. Additionally, if there is an error on our part, we will work with you to make it right. Thank you for your understanding and for choosing our products.